Privacy Policy

Last updated: February 2026

1. Introduction

Zenith Supply Chain Solutions (Zenith SCS) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are based in Melbourne, Victoria, Australia, and provide vendor replenishment planning and supply chain solutions to FMCG and liquor suppliers, including those working with the Coles network.

By using our website at zenithscs.com.au, contacting us, or engaging our services, you consent to the practices described in this policy. If you do not agree, please do not use our website or provide your personal information.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and business or postal address when you submit our contact form or communicate with us.
• Communication content: subject and message content you send via our contact form or email.
• Business information: company name, role, and any other details you choose to provide when enquiring about our services (e.g. vendor replenishment planning, VRP, forecasting, logistics).
• Technical and usage data: IP address, browser type, device information, and pages visited on our website, where applicable (e.g. via cookies or analytics), to improve our site and services.

We only collect information that is reasonably necessary for our functions or activities. You can choose not to provide certain information, but this may limit our ability to respond to your enquiries or provide services.

3. Why We Collect Your Information

We collect and use your personal information to:

• Respond to your enquiries submitted through our contact form or email.
• Provide and manage our vendor replenishment planning (VRP) and related supply chain services.
• Communicate with you about our services, including follow-ups and service-related updates.
• Improve our website, services, and client experience.
• Comply with legal and regulatory obligations in Australia.
• Protect our rights and the security of our systems and clients.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

• Using secure methods to transmit and store data (e.g. encryption where appropriate, secure hosting).
• Limiting access to personal information to those who need it for legitimate business purposes.
• Keeping records only for as long as necessary for the purpose for which they were collected, or as required by law.

Data may be stored on servers located in Australia or with trusted service providers who are required to handle your information in accordance with Australian privacy standards.

5. Who We Share Your Information With

We may disclose your personal information to:

• Service providers: third parties who assist us with IT, hosting, email delivery, or other support services, under confidentiality and data-handling agreements.
• Professional advisers: lawyers, accountants, or insurers where reasonably necessary for our operations.
• Authorities: government or regulatory bodies when required or authorised by Australian law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not disclose your information overseas unless we have taken reasonable steps to ensure the recipient complies with Australian privacy law or an exception under the Privacy Act applies.

6. Access, Correction, and Deletion

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, incomplete, or out-of-date information.
• Request deletion of your personal information, subject to legal and contractual obligations (e.g. we may need to retain some data for legal or accounting purposes).

To make a request, please contact us using the details below. We will respond within a reasonable time (generally within 30 days) and may need to verify your identity. In some cases we may refuse access or correction where the law permits (e.g. where it would unreasonably impact the privacy of others).

7. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may make a complaint to us. We will acknowledge your complaint and investigate it in line with our internal procedures. You can contact us at:

Zenith Supply Chain Solutions
Email: info@zenithscs.com.au
Phone: +61 433 881 247
Location: Melbourne, Victoria, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Cookies and Website Usage

Our website may use cookies or similar technologies to improve functionality and user experience (e.g. remembering preferences, analysing site traffic). You can adjust your browser settings to refuse or limit cookies; some features of the site may not work as intended if you do so.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will be revised when changes are made. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

10. Contact Us

For any questions about this Privacy Policy or our handling of your personal information, please contact:

Zenith Supply Chain Solutions
Email: info@zenithscs.com.au
Phone: +61 433 881 247
Melbourne, Victoria, Australia